Coronavirus emergency service 2020
We have had to suspend online appointment booking so we can triage requests but online repeat prescription ordering for those already registered continues as normal.
Usually, new registrations for My Health Online require you to bring us documents to prove your identity. To avoid attending the surgery in person, during the pandemic you can email us the application form along with images of your Photo ID, plus a recent utility bill or other document that shows your address. Alternatively use the econsult service to start the process or ring us. If you do apply by email, we are likely to ring you and ask security questions to help confirm your identity before we let you have the codes you need to register. Please note that email is not encrypted during transit through the internet, so use this method at your own risk.
We are keen to receive medical advice requests via econsult, but our email address should only be used for administrative matters.
You can now
book routine appointments, order repeat prescriptions and let us know about changes of address online.
To use this service you must show us proof of identity and complete an application form (in normal times we expected you to bring these to reception but see above).
Reception will then give you a letter with the details you need to register on the My Health Online web site.
We ideally need documents that prove your address, and photo ID.
If you are applying for a child you will need to prove their identity and your relationship with them.
The service requires an email address and it is better if this is different for each family member to preserve confidentiality.
You can download and print an application form here or collect at the surgery.
Application Form: Standard Account Request - English - Cymraeg
Application Form: Carer/Child Account Request - English - Cymraeg
Once you have the Registration Letter from Reception you can log in to My Health Online website and register.
FAQs - English Cymraeg
Help - English Cymraeg
My Health Online is a service run by NHS Wales rather than this practice. For technical problems contact their help service on MHOL@Wales.nhs.uk