Concerns Form

Concerns Policy

We welcome the opportunity to discuss any part of our service that is causing you concern, or if you have a specific complaint you wish to raise. We will acknowledge your complaint in writing within 2 working days and we aim to have investigated and reported on your complaint within 30 working days.

Your Details

Full Name *

Are you raising this concern on behalf of someone else? *

Yes No

If you answered yes to the question above, please provide the name and date of birth of the patient involved:

Date of Birth *

Home Address *

Phone Number *

Email Address *

The Practice will need to contact you to discuss your concern. You might be contacted by phone, SMS, or email. *

I consent to the practice contacting me by phone, SMS and/or email.

Details about the concern

What was the date of the concern *

Have you already put your concern to the frontline staff responsible for delivering the service? If so, please give brief details of how and when you did so:

Summary of your concerns/key issues: *

Specify the questions you would like answered: *

Details of what you would like to happen as a result of your complaint: *

This form collects your name, date of birth, email, other personal information. This is to confirm you are registered with the practice and to allow the practice to contact you. Please read our Privacy Policy to discover how we protect and manage your submitted data. *

I consent to the practice collecting and storing my data from this form.

This form is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Page last reviewed: 01 August 2025
Page created: 29 July 2025

Cookies on the Llanishen Court Surgery website

Concerns Form

Concerns Form

Further Information